Learning Management Case Study

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Title

  • Creation of a new Learning Management System and Virtual Academy
    (Automotive Industry)

The Challenge

  • Existing off-the-shelf LMS had little flexibility, poor user interface, and did not meet the reporting needs
  • The company faced costly upgrades for the existing system and looked for ways to reduce the expenses around printing of product guides for dealerships
  • This meant the client needed a new infrastructure to effectively deliver and track online training as well as deliver information to dealership sales consultants in new ways.

Our Role

  • Worked as a technology partner and in collaboration with the training operations group to develop the new LMS and Virtual Academy solutions
  • Developed a new customized LMS to provide a stable and flexible training delivery platform
  • Developed the Virtual Academy as an information portal on top of the LMS to provide company and product information

The Results

  • Millions of dollars of savings with elimination of print, instead distributing dealer information and product guides online through Virtual Academy
  • Innovative state-of-the-art technology platform that continues to provide client an industry-leading solution
  • Cost-effective solution that exceeded expectations – was a learning lesson for the client ("do it right, built it yourself") using a long-term, proven technology partner

Attribution not included

Robert D. Seale

Sr. Manager, Training Operations

Customer Loyalty and Training Department

Nissan North America



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