e-Learning Case Study
Back to Case StudiesTitle
- Produced 12 e-Learning Service Modules for Major Automotive Distributors
(Automotive Industry)
The Challenge
- We needed to improve service processes in dealerships by developing accessible and efficient online training, made available via the training and product information portal
- Client had to make up for deficiencies in service-process training for dealership service advisors (filling a gap caused by high dealership employee turn-over while improving service retention and the JD Power CSI ranking)
Our Role
- Designed the e-learning courses based on client specifications
- Acted as a technical advisor and recruited subject-matter experts to help collaborate with the project team
- Programmed the e-learning courses using state-of-the-art technology (one reason for the selection of System Simulations)
The Results
- Built and rolled-out 12 e-learning service modules that filled a gap in the comprehensive client online training catalog
- In four months achieved a 60-percent utilization and certification level among dealership employees - dealer feedback very positive