e-Learning Case Study
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- Developed e-learning for Service Advisors and Managers in Dealerships
(Automotive Industry)
The Challenge
- Client needed to communicate standards, processes, and practices for dealership service personnel in their dealings with customers
- In-person workshops no longer effectively addressed the need for training at the dealerships due to high service personnel turnover
Our Role
- From start to finish, guided the collaborative development of the e-learning course
- Provided experienced curriculum writers who developed the scripts based on client requirements
- Took an instructional design path to deliver the best product possible
- Incorporated all requested suggestions and changes
The Results
- The course was developed on time and on budget
- Effective training engaged participants
- Baseline was established of required service knowledge for retailers
- Expectations were exceeded, with delivery beyond original scope of the work
- Very positive feedback came from management and dealerships, with comments like "substantially better than the competition"